Proven success over
20 years and 750,000 sales professionals

Career Opportunities at The TAS Group

Role:

Customer Support Engineer
Permanent
Location: Kirkland, WA

Contact

Kevin Clarke
The TAS Group
First Floor, Harmony Court, Harmony Row, Dublin 2 , Ireland
+353 1 631 6140
careers@thetasgroup.com

Overview

The TAS Group is looking to recruit a senior, self-starting, responsive customer support engineer into our Customer Engagement team. A career with The TAS Group offers the chance to work with an exciting, rapidly expanding company on the leading edge of software solution development in our industry. Our team shares an intense belief in creativity, innovation and the entrepreneurial spirit.

The Customer Support Engineer is responsible for providing high-quality technical support for The TAS Group’s Dealmaker® application. This person will deliver effective technical customer support to our rapidly growing customer base, delivering solutions and a positive customer experience to both technical and non-technical end users. Customer Support Engineers work directly on the core application to resolve issues uncovered in conjunction with the core engineering team.

This role will be based in our Kirkland office and will involve significant time spent in Ireland for initial training, with follow on training thereafter.

Responsibilities

• Develop a good understanding of the business applications for the Dealmaker application, and the associated sales methodologies.
• Primary responsibility is to troubleshoot and successfully resolve software issues in conjunction with the Customer Engagement team.
• Where required, review system and data logs to determine where issues lie.
• Take ownership of technical issues, resolving directly where possible. Work with the development team to resolve more in-depth issues when necessary.
• Provide direct clear and concise technical assistance and customer service to customers and internal resources via phone and email.
• Document customer issues, log resolutions and record outcomes of customer communications. 
• Key contributor to system bug resolution, working directly on the application code to resolve underlying issues.
• Participate in software development process via documentation and usability reviews.

Requirements

• Undergraduate Degree in relevant discipline or equivalent experience.
• Excellent analytical and troubleshooting skills required.
• Experience in a customer facing role and with handling difficult customer situations
• Ability to communicate comfortably at an executove level
• Good team player and able to work under pressure.
• Experience in application development.
• Proficient in Java, SQL/JDBC, Struts, AJAX, Tomcat, XML/XSLT, DHTML/Javascript, Hibernate, SOAP, Webservices, Eclipse, ANT.
• Strong interest in web development, with experience in building on-demand / web-hosted software applications an advantage.
• On-demand CRM experience
• Capacity to organize individual workload.
• Ability to work independently and as part of a globally distributed team
• This is an excellent opportunity for a flexible individual who is a self-starter with the ability to work independently and under pressure. This is a fast-paced and rapidly changing business environment which requires an individual with an energetic and enthusiastic approach, along with maturity, self confidence and self motivation.

Careers with The TAS Group

Dealmaker for TAS Opportunity Management and Account Management is setting the standard in the Sales Performance Automation marketplace.  We’re looking for people who have intelligence, self-confidence, ambition and a competitive spirit.  Our company operates a meritocracy where pay and promotion is tightly linked to performance.  We allow people to take measured risks as we constantly strive for excellence in how we deliver value to our customers. 

To ask about career opportunities with The TAS Group, please contact us.

Business Partnerships with The TAS Group

The TAS Group benefits from a global network of independent, experienced sales and delivery partners.

If you are interested in being part of our partner network, visit our Dealmaker Partner Network page or contact us.